We accept returns for all online purchases made at Velcro.com directly for a full refund, within 30 days of original purchase. Requests for a return or exchange must be accompanied with the order confirmation or order number. Refunds will be processed to the original payment source.
Once we receive a notification to process a refund/exchange, a US Postal Service mailing label will be sent to the email address used to place the original order. The shipping cost to return/exchange the item is not included.